Wednesday, June 15, 2016

Rev. Frank Macht, Director of Chaplaincy, Dartmouth-Hitchcock Medical Center



Today we return to Dartmouth-Hitchcock Medical Center and our guest is the Reverend Frank Macht, the director of the Chaplaincy. Frank is a minister in the Evangelical Lutheran Church of America, although he is originally from Germany. Together we reflect on his journey, as he refers to it, and the experiences he has had as he served and trained all over the United States, from Berkley, California, to Atlanta, Georgia, to Albuquerque, New Mexico, to Nome, Alaska and finally to Lebanon, New Hampshire.

Frank was first called to ministry as a hospital chaplain through a training program known as clinical pastoral education. His interest in this specialized form of ministry led him to become a clinical pastoral education supervisor, which allows him to supervise the clinical training of other chaplains.
In this podcast we discuss the training a hospital chaplain goes through, the role of the hospital chaplain, and specifically the role of the Chaplaincy at Dartmouth-Hitchcock.

I really enjoyed this interview because of Frank’s unique story and how he enhanced my own understanding of the role of the hospital chaplain and chaplaincy training. I think it’s important for healthcare leaders to understand what a well-trained chaplain can bring to the care team, and I think Frank does an excellent job of explaining that role.

Frank and I had a lengthy conversation about his career and the role of the chaplaincy. To produce this episode, unfortunately I had to edit out much of the conversation that was of interest to me, so I am posting two versions of the interview – the edited version, and the full-length interview.

Podcast Outline

Time Topic
0:02:31 choosing to study theology in Germany
0:05:56 coming to the US and the Pacific School of Religion in Berkeley, CA
0:09:28 discovering Clinical Pastoral Education (CPE)
0:14:27 role of the Chaplain
0:21:20 being an un-ordained chaplain
0:23:24 the meaning of "journey"
0:25:39 levels of training
0:26:54 the "verbatim" - self-evaluation
0:30:20 towards ordination - interning in Alaska
0:32:41 return to CPE at Presbyterian Hospital in Albuquerque, NM
0:35:16 business and industrial chaplaincy program at Emory University
0:36:51 starting CPE supervisor training at Presbytarian Hospital
0:38:00 a call to pastor a church in Nome, Alaska
0:43:15 manager, Spirtual Care, Providence Alaska Medical Center, Anchorage, Alaska
0:46:31 coming to DHMC
0:50:15 mission of the Chaplaincy - keeping the patient "human"
0:54:12 interacting with the academic mission of DHMC
0:57:41 religious diversity and specialties in the Chaplaincy
1:01:22 managing chaplains
1:05:05 looking into the future - chaplains and value-based care
1:07:31 what to understand about the role of the chaplain


Links to Topics Discussed:

Dartmouth-Hitchcock Medical Center
DHMC Chaplaincy
Evangelical Lutheran Church in America

Stanford CPE

Presbyterian Hospital in Albuquerque, NM

Our Savior's Lutheran Church, Nome, AK

Providence Alaska Medical Center
Providence Spiritual Care
Interesting article featuring Rev. Macht 
http://www.vnews.com/home/16615668-95/when-science-faith-clash







We are now using TinyLetter to send out announcements related to the podcast!

You can subscribe by entering your e-mail address below.

We will send out no more than one e-mail each week.




powered by TinyLetter

follow us on Twitter at @healthlf   https://twitter.com/healthlf

follow us on Facebook at https://www.facebook.com/Health-Leader-Forge-1652776584944485/ 

Wednesday, June 1, 2016

Sheila Woolley, RN, NEA-BC, BSN, MPH, CNO and VP of Patient Care Services at Wentworth-Douglass Health System



Today’s guest is Sheila Woolley, the Chief Nursing Officer and Vice President of Patient Care Services at Wentworth-Douglass Health System in Dover, New Hampshire. Wentworth-Douglass Health System includes Wentworth-Douglass Hospital, a 178-bed non-profit, acute-care hospital that employs 2,300 individuals with 1,700 FTEs, has 50,000-visits annually, and is a Level III Trauma Center. The Health System also includes Wentworth Health Partners, which include 23 primary care and specialty practices, and two express care facilities. As we discuss during the podcast, although Wentworth-Douglass is a community hospital, it has clinical affiliations with world-class academic medical centers that enable patients to access some of the best physicians in the region while staying at home on the New Hampshire Seacoast.

In this podcast we discuss Sheila’s career in nursing, the role of the CNO, how the nursing profession has evolved, and conclude with a discussion about leadership.

This is a valuable interview for any aspiring healthcare leader to listen to because Sheila really demonstrates through her career how leadership in healthcare transcends parochial roles, and the future of healthcare delivery will require a team-based approach.

Links to the Podcast:
Soundcloud: https://soundcloud.com/healthleaderforge/sheila-woolley-cno-and-vp-wentworth-douglass-health-system
Stitcher: http://www.stitcher.com/podcast/the-health-leader-forge
iTunes: https://itunes.apple.com/us/podcast/healthleaderforge/id981989377

Podcast Outline

Time
Topic
0:02:15
Educational background, choosing to major in nursing
0:04:23
Initial mentors in nursing
0:05:55
Initial impressions about the nursing profession
0:07:03
Work as a staff nurse at Stanford Medical Center
0:08:55
Obtaining a BSN at UCSF
0:09:37
Pursuing a MPH at Boston University, value of the MPH degree
0:11:57
Work in administration at Dialysis Associates
0:13:16
Work as an administrative nurse at the University of California
0:14:53
Importance of having a good mentor
0:16:15
Work as a nursing director at the Children’s Medical Center of Dallas
0:22:28
Transition from patient care to administration and management
0:23:27
Lessons learned from the transition
0:24:31
Responsibilities as the director of the cardiothoracic division
0:26:51
Transition to the CNO and VP roles at Wentworth-Douglass   Health System
0:27:46
Why Wentworth-Douglass?
0:28:55
Wentworth-Douglass’s geography, size, location, history, and clinical affiliations with Mass General and Dartmouth-Hitchcock
0:34:02
Role of the Chief Nursing Officer
0:36:19
What it means to “promote a professional nursing practice”
0:39:10
Advantage of having baccalaureate nurses
0:40:45
Defining “shared governance”
0:42:39
Performance Improvement at Wentworth-Douglass
0:44:13
Defining and implementing “Patient-Centered Care”
0:48:13
Relationships with nurses outside of the department
0:50:10
Evolution of the nursing profession
0:52:12
Role of the Vice President of Patient Care Services
0:56:55
Senior Executive Team at Wentworth-Douglass, Board of Trustees Meetings
1:00:39
How the “Triple Aim” frames the future of healthcare
1:04:16
Personal leadership philosophy
1:06:24
Learning a leadership lesson the hard way
1:08:41
Leadership lessons you are proud of
1:10:35
What do you look for when you hire leaders?
1:14:20
The importance of organizational culture
1:16:00
How do leaders shape organizational culture?
1:17:24
Mentorship at Wentworth-Douglass
1:18:33
Advice for students looking to enter healthcare, nursing, or healthcare administration

Links to Topics Discussed:

Wentworth-Douglass Health System

Children's Health

The Triple Aim


Thanks to Sameer Panesar for production support!

We are now using TinyLetter to send out announcements related to the podcast!

You can subscribe by entering your e-mail address below.

We will send out no more than one e-mail each week.




powered by TinyLetter

follow us on Twitter at @healthlf   https://twitter.com/healthlf

follow us on Facebook at https://www.facebook.com/Health-Leader-Forge-1652776584944485/ 

Sunday, May 15, 2016

Roderic Olvera Young, Executive Vice President, Chief Communications and Marketing Officer Dartmouth-Hitchcock Health


Today’s guest is Roderic "Roddy" Olvera Young, Executive Vice President, and Chief Communications and Marketing Officer Dartmouth-Hitchcock Health.

In this podcast, Roddy shares his nearly three decades of experience in communications and public relations in a wide variety of governmental and private organizations, among them including being the press secretary for NASA, as well as being a consultant for firms involved in public relations crises while working with MSL Group/TMG Strategies prior to coming to his current role at Dartmouth-Hitchcock.

This is a valuable podcast for any current or aspiring health leader to listen to because Roddy reveals some of the key mistakes leaders make when working with strategic communications and dealing with the press and provides insight on how to engage in a long term strategic messaging effort.

Links to the Podcast:
Soundcloud: https://soundcloud.com/healthleaderforge/roderic-young-interview
Stitcher: http://www.stitcher.com/podcast/the-health-leader-forge
iTunes: https://itunes.apple.com/us/podcast/healthleaderforge/id981989377

Podcast Outline

Time Topic
0:01:47 Background, education, and coming to public relations
0:03:09 Press Secretary for Congressman Estaban Torres
0:09:54 Press Secretary for NASA
0:24:36 Comparing work on the Hill to work at NASA
0:25:56 public relations crisis management with MSL Group/TMG Strategies
0:46:47 transition to Dartmouth College, then Dartmouth-Hitchcock
0:48:45 about Dartmouth-Hitchcock Health System
0:52:20 about the communications and marketing team at DH
0:54:40 the difference between marketing and communicaitons
0:56:38 how his work history prepared him for his current role
0:57:30 WII-FM - telling meaningful stories to engage the audience
0:59:58 healthcare communications vs. other industries
1:02:33 managing communications for a diverse organization
1:05:10 branding and brand management in health care
1:07:12 strategic messaging
1:08:47 mistakes healthcare leaders make when dealing with the press
1:10:08 social media and the PR landscape
1:14:01 lessons learned the hard way
1:18:16 professional organizations
1:19:58 advice to early careerists interested in communications


Links to Topics Discussed:

Dartmouth-Hitchcock Health

Communications and Marketing at Dartmouth-Hitchcock

NASA




We are now using TinyLetter to send out announcements related to the podcast!

You can subscribe by entering your e-mail address below.

We will send out no more than one e-mail each week.




powered by TinyLetter

follow us on Twitter at @healthlf   https://twitter.com/healthlf

follow us on Facebook at https://www.facebook.com/Health-Leader-Forge-1652776584944485/ 

Sunday, May 1, 2016

Laura Curnan, Executive Director, High Point Village Retirement and Assisted Living Community



Today's guest is Laura Curnan, the Executive Director, High Point Village Retirement and Assisted Living Community in Enumclaw, Washington. Laura has been the Executive Director at High Point since 1990, coming to assisted living management after having worked in retirement community management.

In this podcast we talk about how assisted living works, what kind of services are provided, and how the industry fills a niche between retirement communities and nursing homes.

Laura talks about creating a community that is welcoming and comfortable for her residents, and that "brings retirement to life."

This was an educational interview for me because I personally have not had much exposure to the assisted living industry, but clearly this is an industry that will continue to grow in importance. Today there are over 30,000 assisted living facilities in the United States providing care for more than one million residents (SBDC), and it is poised to continue to grow with the aging of the Baby Boom generation.


Links to the Podcast:
Soundcloud: https://soundcloud.com/healthleaderforge/laura-curnan-executive-director-high-point-village-retirement-and-assisted-living-community
Stitcher: http://www.stitcher.com/podcast/the-health-leader-forge

iTunes: https://itunes.apple.com/us/podcast/healthleaderforge/id981989377

Links to Topics Discussed:

High Point Village

Village Concepts

American Health Care Association

Assisted Living Federation of America




We are now using TinyLetter to send out announcements related to the podcast!

You can subscribe by entering your e-mail address below.

We will send out no more than one e-mail each week.




powered by TinyLetter

follow us on Twitter at @healthlf   https://twitter.com/healthlf

follow us on Facebook at https://www.facebook.com/Health-Leader-Forge-1652776584944485/


Friday, April 15, 2016

Dr. Kenneth P. Anderson, D.O., M.S., CPE, Chief Operating Officer for the Health Research & Educational Trust



Today’s guest is Dr. Kenneth Anderson, DO, the Chief Operating Officer for the Health Research and Educational Trust, a subsidiary of the American Hospital Association in Chicago, Illinois. In this podcast, we trace Ken’s career in medicine, from his training in both family practice and internal medicine, then as nephrologist and kidney transplant specialist, followed by his movement into the physician executive ranks, specializing in quality and data management as the Chief Medical Quality Officer for the NorthShore University HealthSystem before his current position as COO of HRET. As the COO of HRET he helps to influence health policy at the national level through research and educational programs.

I really enjoyed speaking with Ken about his career – his passion for medicine and improving the quality of care for patients at the individual and system level is evident in everything he has done.

ADDENDUM: Since the recording of this podcast, Dr. Anderson has been promoted to Acting President of HRET and Acting Senior Executive for Health Improvement for the AHA (American Hospital Association). 


Links to the Podcast:
Soundcloud: https://soundcloud.com/healthleaderforge/anderson-interview
Stitcher: http://www.stitcher.com/podcast/the-health-leader-forge
iTunes: https://itunes.apple.com/us/podcast/healthleaderforge/id981989377

Podcast Outline


Time
Topic
0:01:47
Educational background, choosing to enter the medical profession
0:04:00
Going to medical school, osteopathic vs. allopathic medicine
0:06:47
Residencies in family practice and internal medicine, falling in love with nephrology
0:09:50
Fellowship in nephrology
0:10:55
The “Physician Identity”
0:12:40
First jobs after residency & fellowship training at Iowa Lutheran (IL)
0:14:17
First experiences in a leadership role at IL
0:15:25
Early clinical career experiences
0:16:58
Furthering education through an executive program in health management, a master’s degree in administrative medicine, and the college of physician executives
0:18:55
Initial involvement in Quality Improvement (QI)
0:20:53
Work as Chief Medical Quality Officer at the NorthShore University HealthSystem
0:22:05
Transitioning away from clinical practice
0:24:16
Work as Co-Director of the Center for Clinical Research & Informatics at NorthShore
0:26:58
Developing a mobile application to distribute health informatics, passion for health informatics
0:28:04
Information on the Health Research & Educational Trust (HRET)
0:29:07
Interaction between HRET and the American Hospital Association
0:30:51
Governance structure of HRET
0:32:09
Interaction between the President and COO of HRET, Ken’s role as COO of HRET
0:33:39
Staffing and organizational structure of HRET
0:34:37
Obtaining revenue at HRET
0:35:14
Business lines at HRET
0:36:10
Areas of research at HRET, sharing research results with other hospitals and health systems
0:38:25
Being a researcher vs. running a healthcare delivery system
0:39:58
Day in the life of Ken Anderson as COO of HRET
0:41:45
Importance of the physician perspective in healthcare delivery research
0:43:45
The “Physician-Executive Identity”
0:45:03
Personal leadership philosophy
0:45:52
What makes a good leader?
0:48:23
Learning a difficult leadership lesson
0:51:24
How to evaluate the performance of leaders
0:52:09
The importance of organizational culture, influencing organizational culture as a leader
0:54:08
The importance of mentorship, mentoring other leaders
0:57:50
Involvement with and importance of professional organizations
0:58:46
Advice for clinicians, others interested in healthcare management


Links to Topics Discussed:

Health Research and Educational Trust

American Hospital Association

NorthShore University HealthSystem

Iowa Lutheran Hospital




Thanks to Sameer Panesar for production support!




We are now using TinyLetter to send out announcements related to the podcast!

You can subscribe by entering your e-mail address below.

We will send out no more than one e-mail each week.




follow us on Twitter at @healthlf   https://twitter.com/healthlf

Friday, April 1, 2016

Dr. Joseph Pepe, MD, President and Chief Executive Officer of CMC Healthcare System




Today's guest is Dr. Joseph Pepe, MD, President and Chief Executive Officer of Catholic Medical Center Healthcare System. Dr. Pepe has served the CMC Healthcare System since 1990, first as a staff physician, then as Chief Medical Officer, and since 2012 as the system President and CEO. The advice he gives early careerists entering the field of administration is to volunteer for additional responsibility, and that positions will follow. His own career reflects that fact. In the interview, Dr. Pepe describes his choice to become a primary care physician, and how his interest in improving the operations of the practice resulted in him being "volun-told" that he would be the Chief Medical Officer. After thirteen years of successful leadership as the Chief Medical Officer, Dr. Pepe was selected to lead CMC as the CEO and president. We discuss strategy and how Dr. Pepe is working with the board and senior management to ensure CMC's success in a rapidly changing health care environment, while remaining true to CMC's Catholic identity. We conclude with a discussion of leadership and mentorship.

I really enjoyed this interview because Dr. Pepe made it clear that CMC’s identity as a faith-based organization goes beyond just a historical origin; it is critical to the organization’s mission today, and influences its strategy on an ongoing basis. 


Links to the Podcast:
Soundcloud: https://soundcloud.com/healthleaderforge/dr-joseph-pepe-md-president-and-chief-executive-officer-of-cmc-healthcare-system
Stitcher: http://www.stitcher.com/podcast/the-health-leader-forge
iTunes: https://itunes.apple.com/us/podcast/healthleaderforge/id981989377
Transcript

Podcast Outline


Time
Topic
0:02:23
Educational background, wanting to become a physician
0:04:48
Medical school at Tufts
0:06:45
Residency in internal medicine
0:07:37
The “Physician Identity”
0:08:46
Working at Catholic Medical Center (CMC) after residency
0:09:50
The community of Manchester, New Hampshire
0:11:10
History and mission of CMC
0:15:04
Size of CMC
0:16:03
Being a hospital-employed physician at CMC
0:17:34
Transitioning from clinical practice into hospital administration
0:20:05
Role as Chief Medical Officer at CMC
0:21:37
Organization of CMC’s medical staff, peer review
0:24:13
Helpfulness of CMO experience in the CEO role, conflict resolution
0:26:34
Day in the life of a hospital CEO
0:27:34
Advantages of being a physician-administrator, moving to value-based reimbursement
0:29:26
Do you see patients as the CEO?
0:30:09
What metrics do you track?
0:31:26
For people outside of healthcare: what’s it like to run a hospital?
0:32:34
Function, responsibilities, and composition of the CMC Board of Trustees
0:35:54
Most difficult part of being the CEO
0:37:46
CMC’s partnerships with other hospitals, external entities
0:39:48
Biggest surprise upon becoming the CEO, growing into the position
0:42:39
Strategic planning processes at CMC
0:46:22
Adapting to value-based reimbursement at CMC
0:48:26
Growth opportunities in healthcare
0:50:12
Partnerships and reimbursement in “population health”
0:52:38
Personal leadership philosophy
0:54:17
What makes a good leader? Why?
0:56:52
Hiring and evaluating good leaders
0:59:41
Personal mentors
1:00:51
Developing leaders within an organization
1:03:21
Membership in professional organizations, professional career development
1:05:30
Importance of involvement in professional organizations, networking
1:07:22
Advice for young clinicians and others looking into a career in healthcare administration


Links to Topics Discussed:

Catholic Medical Center

St. Anselm College

Tufts School of Medicine

Granite Health

Tufts Health Freedom Plan

Thanks to Sameer Panesar for production support!


We are now using TinyLetter to send out announcements related to the podcast!

You can subscribe by entering your e-mail address below.

We will send out no more than one e-mail each week.




powered by TinyLetter

follow us on Twitter at @healthlf   https://twitter.com/healthlf

follow us on Facebook at https://www.facebook.com/Health-Leader-Forge-1652776584944485/