Wednesday, June 1, 2016

Sheila Woolley, RN, NEA-BC, BSN, MPH, CNO and VP of Patient Care Services at Wentworth-Douglass Health System



Today’s guest is Sheila Woolley, the Chief Nursing Officer and Vice President of Patient Care Services at Wentworth-Douglass Health System in Dover, New Hampshire. Wentworth-Douglass Health System includes Wentworth-Douglass Hospital, a 178-bed non-profit, acute-care hospital that employs 2,300 individuals with 1,700 FTEs, has 50,000-visits annually, and is a Level III Trauma Center. The Health System also includes Wentworth Health Partners, which include 23 primary care and specialty practices, and two express care facilities. As we discuss during the podcast, although Wentworth-Douglass is a community hospital, it has clinical affiliations with world-class academic medical centers that enable patients to access some of the best physicians in the region while staying at home on the New Hampshire Seacoast.

In this podcast we discuss Sheila’s career in nursing, the role of the CNO, how the nursing profession has evolved, and conclude with a discussion about leadership.

This is a valuable interview for any aspiring healthcare leader to listen to because Sheila really demonstrates through her career how leadership in healthcare transcends parochial roles, and the future of healthcare delivery will require a team-based approach.

Links to the Podcast:
Soundcloud: https://soundcloud.com/healthleaderforge/sheila-woolley-cno-and-vp-wentworth-douglass-health-system
Stitcher: http://www.stitcher.com/podcast/the-health-leader-forge
iTunes: https://itunes.apple.com/us/podcast/healthleaderforge/id981989377

Podcast Outline

Time
Topic
0:02:15
Educational background, choosing to major in nursing
0:04:23
Initial mentors in nursing
0:05:55
Initial impressions about the nursing profession
0:07:03
Work as a staff nurse at Stanford Medical Center
0:08:55
Obtaining a BSN at UCSF
0:09:37
Pursuing a MPH at Boston University, value of the MPH degree
0:11:57
Work in administration at Dialysis Associates
0:13:16
Work as an administrative nurse at the University of California
0:14:53
Importance of having a good mentor
0:16:15
Work as a nursing director at the Children’s Medical Center of Dallas
0:22:28
Transition from patient care to administration and management
0:23:27
Lessons learned from the transition
0:24:31
Responsibilities as the director of the cardiothoracic division
0:26:51
Transition to the CNO and VP roles at Wentworth-Douglass   Health System
0:27:46
Why Wentworth-Douglass?
0:28:55
Wentworth-Douglass’s geography, size, location, history, and clinical affiliations with Mass General and Dartmouth-Hitchcock
0:34:02
Role of the Chief Nursing Officer
0:36:19
What it means to “promote a professional nursing practice”
0:39:10
Advantage of having baccalaureate nurses
0:40:45
Defining “shared governance”
0:42:39
Performance Improvement at Wentworth-Douglass
0:44:13
Defining and implementing “Patient-Centered Care”
0:48:13
Relationships with nurses outside of the department
0:50:10
Evolution of the nursing profession
0:52:12
Role of the Vice President of Patient Care Services
0:56:55
Senior Executive Team at Wentworth-Douglass, Board of Trustees Meetings
1:00:39
How the “Triple Aim” frames the future of healthcare
1:04:16
Personal leadership philosophy
1:06:24
Learning a leadership lesson the hard way
1:08:41
Leadership lessons you are proud of
1:10:35
What do you look for when you hire leaders?
1:14:20
The importance of organizational culture
1:16:00
How do leaders shape organizational culture?
1:17:24
Mentorship at Wentworth-Douglass
1:18:33
Advice for students looking to enter healthcare, nursing, or healthcare administration

Links to Topics Discussed:

Wentworth-Douglass Health System

Children's Health

The Triple Aim


Thanks to Sameer Panesar for production support!

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