Wednesday, June 15, 2016

Rev. Frank Macht, Director of Chaplaincy, Dartmouth-Hitchcock Medical Center



Today we return to Dartmouth-Hitchcock Medical Center and our guest is the Reverend Frank Macht, the director of the Chaplaincy. Frank is a minister in the Evangelical Lutheran Church of America, although he is originally from Germany. Together we reflect on his journey, as he refers to it, and the experiences he has had as he served and trained all over the United States, from Berkley, California, to Atlanta, Georgia, to Albuquerque, New Mexico, to Nome, Alaska and finally to Lebanon, New Hampshire.

Frank was first called to ministry as a hospital chaplain through a training program known as clinical pastoral education. His interest in this specialized form of ministry led him to become a clinical pastoral education supervisor, which allows him to supervise the clinical training of other chaplains.
In this podcast we discuss the training a hospital chaplain goes through, the role of the hospital chaplain, and specifically the role of the Chaplaincy at Dartmouth-Hitchcock.

I really enjoyed this interview because of Frank’s unique story and how he enhanced my own understanding of the role of the hospital chaplain and chaplaincy training. I think it’s important for healthcare leaders to understand what a well-trained chaplain can bring to the care team, and I think Frank does an excellent job of explaining that role.

Frank and I had a lengthy conversation about his career and the role of the chaplaincy. To produce this episode, unfortunately I had to edit out much of the conversation that was of interest to me, so I am posting two versions of the interview – the edited version, and the full-length interview.

Podcast Outline

Time Topic
0:02:31 choosing to study theology in Germany
0:05:56 coming to the US and the Pacific School of Religion in Berkeley, CA
0:09:28 discovering Clinical Pastoral Education (CPE)
0:14:27 role of the Chaplain
0:21:20 being an un-ordained chaplain
0:23:24 the meaning of "journey"
0:25:39 levels of training
0:26:54 the "verbatim" - self-evaluation
0:30:20 towards ordination - interning in Alaska
0:32:41 return to CPE at Presbyterian Hospital in Albuquerque, NM
0:35:16 business and industrial chaplaincy program at Emory University
0:36:51 starting CPE supervisor training at Presbytarian Hospital
0:38:00 a call to pastor a church in Nome, Alaska
0:43:15 manager, Spirtual Care, Providence Alaska Medical Center, Anchorage, Alaska
0:46:31 coming to DHMC
0:50:15 mission of the Chaplaincy - keeping the patient "human"
0:54:12 interacting with the academic mission of DHMC
0:57:41 religious diversity and specialties in the Chaplaincy
1:01:22 managing chaplains
1:05:05 looking into the future - chaplains and value-based care
1:07:31 what to understand about the role of the chaplain


Links to Topics Discussed:

Dartmouth-Hitchcock Medical Center
DHMC Chaplaincy
Evangelical Lutheran Church in America

Stanford CPE

Presbyterian Hospital in Albuquerque, NM

Our Savior's Lutheran Church, Nome, AK

Providence Alaska Medical Center
Providence Spiritual Care
Interesting article featuring Rev. Macht 
http://www.vnews.com/home/16615668-95/when-science-faith-clash







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Wednesday, June 1, 2016

Sheila Woolley, RN, NEA-BC, BSN, MPH, CNO and VP of Patient Care Services at Wentworth-Douglass Health System



Today’s guest is Sheila Woolley, the Chief Nursing Officer and Vice President of Patient Care Services at Wentworth-Douglass Health System in Dover, New Hampshire. Wentworth-Douglass Health System includes Wentworth-Douglass Hospital, a 178-bed non-profit, acute-care hospital that employs 2,300 individuals with 1,700 FTEs, has 50,000-visits annually, and is a Level III Trauma Center. The Health System also includes Wentworth Health Partners, which include 23 primary care and specialty practices, and two express care facilities. As we discuss during the podcast, although Wentworth-Douglass is a community hospital, it has clinical affiliations with world-class academic medical centers that enable patients to access some of the best physicians in the region while staying at home on the New Hampshire Seacoast.

In this podcast we discuss Sheila’s career in nursing, the role of the CNO, how the nursing profession has evolved, and conclude with a discussion about leadership.

This is a valuable interview for any aspiring healthcare leader to listen to because Sheila really demonstrates through her career how leadership in healthcare transcends parochial roles, and the future of healthcare delivery will require a team-based approach.

Links to the Podcast:
Soundcloud: https://soundcloud.com/healthleaderforge/sheila-woolley-cno-and-vp-wentworth-douglass-health-system
Stitcher: http://www.stitcher.com/podcast/the-health-leader-forge
iTunes: https://itunes.apple.com/us/podcast/healthleaderforge/id981989377

Podcast Outline

Time
Topic
0:02:15
Educational background, choosing to major in nursing
0:04:23
Initial mentors in nursing
0:05:55
Initial impressions about the nursing profession
0:07:03
Work as a staff nurse at Stanford Medical Center
0:08:55
Obtaining a BSN at UCSF
0:09:37
Pursuing a MPH at Boston University, value of the MPH degree
0:11:57
Work in administration at Dialysis Associates
0:13:16
Work as an administrative nurse at the University of California
0:14:53
Importance of having a good mentor
0:16:15
Work as a nursing director at the Children’s Medical Center of Dallas
0:22:28
Transition from patient care to administration and management
0:23:27
Lessons learned from the transition
0:24:31
Responsibilities as the director of the cardiothoracic division
0:26:51
Transition to the CNO and VP roles at Wentworth-Douglass   Health System
0:27:46
Why Wentworth-Douglass?
0:28:55
Wentworth-Douglass’s geography, size, location, history, and clinical affiliations with Mass General and Dartmouth-Hitchcock
0:34:02
Role of the Chief Nursing Officer
0:36:19
What it means to “promote a professional nursing practice”
0:39:10
Advantage of having baccalaureate nurses
0:40:45
Defining “shared governance”
0:42:39
Performance Improvement at Wentworth-Douglass
0:44:13
Defining and implementing “Patient-Centered Care”
0:48:13
Relationships with nurses outside of the department
0:50:10
Evolution of the nursing profession
0:52:12
Role of the Vice President of Patient Care Services
0:56:55
Senior Executive Team at Wentworth-Douglass, Board of Trustees Meetings
1:00:39
How the “Triple Aim” frames the future of healthcare
1:04:16
Personal leadership philosophy
1:06:24
Learning a leadership lesson the hard way
1:08:41
Leadership lessons you are proud of
1:10:35
What do you look for when you hire leaders?
1:14:20
The importance of organizational culture
1:16:00
How do leaders shape organizational culture?
1:17:24
Mentorship at Wentworth-Douglass
1:18:33
Advice for students looking to enter healthcare, nursing, or healthcare administration

Links to Topics Discussed:

Wentworth-Douglass Health System

Children's Health

The Triple Aim


Thanks to Sameer Panesar for production support!

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