Tuesday, September 15, 2020

Arthur Mathisen, President, Memorial Hospital

 


Today’s guest is Art Mathisen, the President of Memorial Hospital in North Conway, New Hampshire. Memorial Hospital is part of the MaineHealth system, the largest integrated healthcare system in Maine. Memorial Hospital is the only member hospital not located in Maine. Art had a first career in the US Army as a Medical Service Corps officer, and retired after twenty years as a lieutenant colonel. In this podcast we talk about his military career, his transition to civilian leadership, and his experiences with Bon Secours Health System in Virginia, his time as CEO of Copley Hospital in Vermont, and his leadership at Memorial Hospital, and what it is like leading a critical access hospital that is part of a larger healthcare system.

Links to the Podcast: 

Anchor:  

Saturday, August 15, 2020

Richard Corder, Managing Director, TiER1 Performance

 

Today’s guest is Richard Corder, a healthcare management consultant and Managing Director at the management consulting firm TiER 1 Performance. In this podcast we discuss Richard’s journey from his start as an apprentice in the hotel industry in London, England, following his heart to Boston, Massachusetts, his decision to enter the healthcare industry after his own experience as an inpatient, how he applied lessons he learned from the hospitality industry to become an expert on patient experience, and ultimately his move into healthcare consulting. We conclude the podcast with a discussion about leadership and mentorship. 

Links to the Podcast: 

iTunes: https://itunes.apple.com/us/podcast/healthleaderforge/id981989377  



Podcast Outline

0:01:17 Apprenticeship in hospitality management 

0:04:47 coming to the US for love - Four Seasons Hotel in Boston

0:06:47 service across cultures - regional and corporate culture

0:08:47 lessons learned from hospitality - hire the right people

0:10:52 crossing industries to healthcare - environmental services at Beverly Hospital

0:13:12 "if we ran a hotel like we ran a hospial, we would be out of business"

0:18:54 earning an MHA and the transition to health administration

0:21:17 director of guest services, Cooley-Dickinson Hospital 

0:26:22 progession to VP of Operations and Facility Management

0:34:27 looking for growth - COO of Curbside

0:37:22 Senior Director of Service Excellence, Massachusetts General Hospital

0:49:35 CRICO Strategies - Consulting Services

0:58:19 becoming a consultant - the pros and cons

1:03:58 Wellesley Partners Healthcare Management Consulting

1:08:02 Comparing large and small consulting firms

1:09:25 Tier One Performance Solutions - a mission to build a better world

1:14:55 How does consulting work?

1:19:36 what's great about consulting?

1:21:03 what makes a good consultant?

1:23:58 leadership philosophy

1:25:47 what does he look for when hiring leaders?

1:27:34 mentors and mentorship

1:29:36 advice to early careerists and consulting



Links to Topics Discussed

TiER 1 Performance

Beverly Hospital 

Cooley-Dickinson Hospital 

Massachusetts General Hospital

CRICO Strategies

Wellesley Partners

Four Seasons Hotel - Boston


Wednesday, July 15, 2020

Vanessa Druskat, PhD, Associate Professor of Organizational Behavior and Management, UNH




Today’s guest is my colleague Dr. Vanessa Druskat, associate professor of Organizational Behavior and Management here at the University of New Hampshire. Vanessa studies and teaches about team emotional intelligence, helping organizations develop more effective norms and behaviors. In the full length version of the interview, we go through Vanessa’s intellectual journey from an early interest in social work to work on leadership, teams, and emotional intelligence. We talk in detail about a few of her papers, particularly a Harvard Business Review paper she coauthored called Building the Emotional Intelligence of Teams, which I have included a link to in the show notes below.

Links:







Monday, June 15, 2020

LTC Jarrod McGee, Commander, 11th Field Hospital



If you were paying attention to the news about the COVID-19 pandemic in New York City you will remember that two Army field hospitals deployed to provide support to the beleaguered health system. Today’s guest is LTC Jarrod McGee, commander of the 11th Field Hospital. In this podcast we discuss what a field hospital is, what its capabilities are, and what it’s like to move one from Ft. Hood, Texas to New York City with only a few days’ notice. This interview focuses mostly on the logistics of the movement to give listeners a sense of what it takes to accomplish something this complex and make it look easy.

In the full length version of the interview we follow the discussion of the 11th Field Hospital’s mission with a discussion of LTC McGee’s career – he started out in the Army as a combat engineer “running around the woods and blowing things up” to later getting a commission as an Army Medical Service Corps officer and becoming a health services comptroller, so he has had a varied and interesting career. He is also the Army Regent for the American College of Healthcare Executives, so we talk about the importance of professional organizations, and how his ACHE contacts actually helped provide intelligence as he brought his unit into New York. We conclude with a discussion about leadership.







Links to the Podcast: 

Anchor:


Friday, May 15, 2020

Quarantine Graduation Special



A special edition of the Health Leader Forge dedicated to the University of New Hampshire Health Management and Policy Class of 2020 and all of the future health leaders who are graduating this spring. In this podcast, I go back through the archives and gather advice for early careerists from nine previous guests. I then share a little advice of my own, and close with a reading of a passage from Henry David Thoreau's Walden.

Links to the Podcast: 
Soundcloud: https://soundcloud.com/healthleaderforge/quarantine-graduation-special/
YouTube: https://youtu.be/WOmapf0wnpo 
Stitcher: https://www.stitcher.com/podcast/the-health-leader-forge
Podcast Outline

Time       Topic

19:10       Bonica's 3 Pieces of Advice
26:06       "I left the woods", from Henry David Thoreau's Walden


Links to Topics Discussed










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Wednesday, April 15, 2020

Brian Hall, President, Physicians Resources LTD




Today’s guest is Brian Hall, the president of Physicians Resources Limited, a revenue cycle management firm based in Merrimack, New Hampshire. Brian was employee number one of PRL more than thirty years ago, and on his way to being the president and eventually the owner of PRL, he did everything from sweeping the floors to business development. In this podcast we talk about Brian’s career, and what it’s like to be an entrepreneur working in a family business.


Links to the Podcast: 

Anchor: https://anchor.fm/healthleaderforge/episodes/Brian-Hall--President-Of-Physicians-Resources-LTD-egra6f 
iTunes: https://podcasts.apple.com/us/podcast/brian-hall-president-of-physicians-resources-ltd/id981989377?i=1000471604438
Stitcher: https://www.stitcher.com/podcast/the-health-leader-forge
YouTube: https://youtu.be/u4caRzv6u3s

Podcast Outline

Time       Topic
0:01:03 starting at PRL part time while in college
0:03:32 employee number one
0:06:44 PRL's early years - software reseller
0:08:03 evolving into an RCM company
0:11:32 director of RCM operations  - running the back office
0:13:26 the draw of RCM - "it gets in your blood"
0:16:12 growing as a leader - from supervisor to manager
0:20:50 growing and formalizing the business processes
0:23:18 the integration of automation into the business - electronic claims and electronic payments
0:27:47 impact of HIPAA
0:29:57 SVP of client services - changing focus from operations to business development
0:34:42 learning client relations
0:37:17 president and partmer
0:41:58 buying out founders
0:43:08 advantages and disadvantages of being privately held
0:47:08 who is the typical client
0:50:13 Why outsource RCM? Why PRL?
0:52:06 a primer on accounts receivable
0:53:34 "revenue cycle ecosystem"
0:59:21 a day in the life of the president
1:01:34 organizational structure
1:03:20 impact of the corona virus threat on PRL
1:05:51 leadership philosophy
1:06:38 leadership role models
1:07:19 characteristics of a good leader
1:09:33 a leaedership lesson learned the hard way
1:10:49 cultivating an organization culture
1:13:05 mentorship
1:14:20 working in a family business
1:16:08 why a career in RCM?

Links to Topics Discussed













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Sunday, March 15, 2020

Mark Mellott, Senior Director, Cerner Corporation


Today’s guest is Mark Mellott, a senior director with the Cerner Corporation. Prior to joining Cerner in 2017, Mark served in the Army first as a combat medic, and later as a Medical Service Corps officer specializing in health information systems management. He describes the field of health information systems management as the confluence of people, problems, and technology, and it was helping people solve problems through the appropriate and efficient use of technology that drew him to the field. In particular, some fifteen years ago Mark began thinking about the problem of electronic health records in combat zones and how to ensure the information about injured soldiers was being captured and preserved. Mark had observed this problem during his deployments to Kosovo and Iraq. This passion led him to earn a PhD in policy and to deploy to Afghanistan to test his theories. After retiring from the Army, he followed his passion for improving medical records to the Cerner Corporation where he is part of the team working to deploy an integrated electronic medical record to both the Department of Defense and Veterans Administration. (As an aside, I enjoyed doing this interview because Mark has been one of my closest friends for more than 10 years, so my interviewing style is a little less formal and we laugh a bit more than usual.)

Links to the Podcast: 

Podcast Outline

Time       Topic
0:01:50 triple major in liberal arts
0:03:37 dropping out to enlist as an Army medic
0:07:18 transitioning back to college; becoming a flight medic in the reserves
0:09:14 becoming a Medical Service Corps officer
0:10:27 early career - discovering health IT
0:14:20 IT problems are management problems
0:15:33 becoming an official Medical Service Health Information System Management Officer (70D)
0:18:15 Mark turns the tables on me for a minute
0:19:45 going to a medical brigade; deploying to Kosovo
0:20:44 describing a combat support hospital
0:23:05 learning to lead soldiers, first command in Iraq
0:25:37 turning point - deciding to make the Army a career
0:27:06 helping people work through hard sets of problems
0:28:34 career progression - continued focus on being a leader
0:32:18 developing a career against the grain - staying with field units
0:34:23 PhD in Policy from Clemson
0:43:23 trying to solve the problem of battlefield medical documentation
0:46:03 teaching at Army-Baylor, waiting to go back to the field
0:47:10 deploying to Afghanistan, testing economic theories
0:50:09 Army Medical Department Headquarters - quantified self
0:53:02 deciding to retire, reflecting on a career of service
0:57:14 preparations to transition to civilian life
1:04:35 Cerner and the DOD/VA EHR transition
1:08:40 what's the big deal about EHRs?
1:10:15 machine learning, AI, and EHRs
1:11:32 learning to work in corporate America
1:13:54 what's most exciting in the health IT space
1:15:50 leadership philosophy
1:17:01 what leadership competencies does he look for
1:18:22 what makes a good mentor
1:21:13 guidance on professional reading - something bigger than you
1:23:58 why should early careerists choose health IT?


Links to Topics Discussed











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