Today’s guest is Christopher Callahan, the Vice President of Human Resources for Exeter Health Systems in Exeter, New Hampshire. Exeter Health Resources is a healthcare system that includes the Exeter Hospital, a 100-bed community hospital, Core Physicians, a multispecialty physician group, and Rockingham VNA.
Chris has over 35 years of experience in human resource management in the healthcare industry, having served in a number of hospitals and health systems prior to coming to Exeter Health Resources. Human resources is a critical support function in any organization, and it has evolved dramatically, as Chris explains in the interview, from a tactical, routine paper work driven service to a strategic asset that can have a powerful impact on an organization’s success.
Links to the Podcast:
Soundcloud
Extended version: https://soundcloud.com/healthleaderforge/christopher-m-callahan-vp-of-hr-for-exeter-health-resources
Abridged version: https://soundcloud.com/healthleaderforge/abridged-christopher-m-callahan-vp-of-hr-for-exeter-health-resources
Stitcher: http://www.stitcher.com/podcast/the-health-leader-forge
iTunes: https://itunes.apple.com/us/podcast/healthleaderforge/id981989377
YouTube: https://youtu.be/VP3jib_wx30
Time Topic
0:02:02 undergraduate work, deciding on healthcare0:06:12 MHA at George Washington University
0:12:52 staying on with first job at Mercy
0:13:52 becoming assistant administrator for HR
0:16:45 HR as truth teller to power
0:18:31 leaving Mercy for Methodist
0:21:09 the effect of managed care on reimbursement
0:22:10 downsizing and layoffs in the late '80's
0:23:15 religious hospitals and employment as mission
0:27:44 the personal impact of doing lay offs
0:31:49 evolving from "personnel" to HR
0:40:24 VP of Patient Care Division for Northeast Health
0:43:12 St. Joseph Healthcare Services
0:46:56 Coming to Exeter Health Resources
0:50:34 the appeal of HR work
0:50:34 Exeter Health Resources
0:54:13 organization of the HR department
0:55:28 organizational development and executive coaching
0:57:52 HR Partners
1:00:43 What makes an effective evaluation system
1:03:04 compensation and benefits
1:06:05 talent acquisition
1:10:06 leader development
1:14:28 identifying upcoming talent
1:16:01 boomerang employees
1:17:51 the most challenging part of the job
1:21:26 role as a member of the senior executive team
1:24:06 Chris's leadership philosophy
1:25:24 how has Chris's leadership style evolved
1:25:51 making the transition from tactical to strategic
1:26:50 leadership lessons learned the hard way
1:28:05 where do leaders fail?
1:29:33 where do early careerists fail?
1:31:16 how has HR in healthcare changed?
1:33:13 book recommendations
1:34:47 why a career in healthcare HR?
Links to Selected Topics Discussed
Book Recommendations
Team of Rivals, Doris Kearns Goodwin
Into the Storm: A Study in Command, Tom Clancy and GEN Frederick Franks
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