Today's guest is Dr. Joseph Pepe, MD, President and Chief Executive Officer of Catholic Medical Center Healthcare System. Dr. Pepe has served the CMC Healthcare System since 1990, first as a staff physician, then as Chief Medical Officer, and since 2012 as the system President and CEO. The advice he gives early careerists entering the field of administration is to volunteer for additional responsibility, and that positions will follow. His own career reflects that fact. In the interview, Dr. Pepe describes his choice to become a primary care physician, and how his interest in improving the operations of the practice resulted in him being "volun-told" that he would be the Chief Medical Officer. After thirteen years of successful leadership as the Chief Medical Officer, Dr. Pepe was selected to lead CMC as the CEO and president. We discuss strategy and how Dr. Pepe is working with the board and senior management to ensure CMC's success in a rapidly changing health care environment, while remaining true to CMC's Catholic identity. We conclude with a discussion of leadership and mentorship.
I really enjoyed this interview because Dr. Pepe made it clear that CMC’s identity as a faith-based organization goes beyond just a historical origin; it is critical to the organization’s mission today, and influences its strategy on an ongoing basis.
Links to the Podcast:
Soundcloud: https://soundcloud.com/healthleaderforge/dr-joseph-pepe-md-president-and-chief-executive-officer-of-cmc-healthcare-system
Stitcher: http://www.stitcher.com/podcast/the-health-leader-forge
iTunes: https://itunes.apple.com/us/podcast/healthleaderforge/id981989377Transcript
Podcast Outline
Time
|
Topic
|
0:02:23
|
Educational background, wanting to become a physician
|
0:04:48
|
Medical school at Tufts
|
0:06:45
|
Residency in internal medicine
|
0:07:37
|
The “Physician Identity”
|
0:08:46
|
Working at Catholic Medical Center (CMC) after residency
|
0:09:50
|
The community of Manchester, New Hampshire
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0:11:10
|
History and mission of CMC
|
0:15:04
|
Size of CMC
|
0:16:03
|
Being a hospital-employed physician at CMC
|
0:17:34
|
Transitioning from clinical practice into hospital
administration
|
0:20:05
|
Role as Chief Medical Officer at CMC
|
0:21:37
|
Organization of CMC’s medical staff, peer review
|
0:24:13
|
Helpfulness of CMO experience in the CEO role, conflict
resolution
|
0:26:34
|
Day in the life of a hospital CEO
|
0:27:34
|
Advantages of being a physician-administrator, moving to
value-based reimbursement
|
0:29:26
|
Do you see patients as the CEO?
|
0:30:09
|
What metrics do you track?
|
0:31:26
|
For people outside of healthcare: what’s it like to run a
hospital?
|
0:32:34
|
Function, responsibilities, and composition of the CMC Board
of Trustees
|
0:35:54
|
Most difficult part of being the CEO
|
0:37:46
|
CMC’s partnerships with other hospitals, external entities
|
0:39:48
|
Biggest surprise upon becoming the CEO, growing into the
position
|
0:42:39
|
Strategic planning processes at CMC
|
0:46:22
|
Adapting to value-based reimbursement at CMC
|
0:48:26
|
Growth opportunities in healthcare
|
0:50:12
|
Partnerships and reimbursement in “population health”
|
0:52:38
|
Personal leadership philosophy
|
0:54:17
|
What makes a good leader? Why?
|
0:56:52
|
Hiring and evaluating good leaders
|
0:59:41
|
Personal mentors
|
1:00:51
|
Developing leaders within an organization
|
1:03:21
|
Membership in professional organizations, professional
career development
|
1:05:30
|
Importance of involvement in professional organizations, networking
|
1:07:22
|
Advice for young clinicians and others looking into a
career in healthcare administration
|
Links to Topics Discussed:
Catholic Medical Center
St. Anselm College
Tufts School of Medicine
Granite Health
Tufts Health Freedom Plan
Thanks to Sameer Panesar for production support!
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